We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
If a product arrives broken or damaged, we will happily send a replacement right away. Broken items cannot be processed without a photo of the broken items and/or package.
In all cases, the issue needs to be reported within 48 hours of receiving your order. Please reach out email@example.com, with a detailed description of the issue, and photos. Further instructions will be provided an a case by case basis.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. If you have any questions or concerns, please send us an email to firstname.lastname@example.org
All refunds will be credited to your original form of payment or as a store credit. If we cannot find a record of sale, the return is provided at current price (minus discounts and promotions) as store credit. (Gift Cards cannot be redeemed for cash unless required by law.)
If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a FACHIE MARKET™ Gift Card, we'll mail you a FACHIE MARKET™ Gift Card. If a credit card was used in combination with a Gift Card, the entire merchandise amount will be refunded to your credit card.
Upon our receipt of the returned product and after inspection, a full refund or store credit minus the cost of shipping, will be issued promptly.
The product must be returned in the original packaging with the original packing slip, your name, and the reason for the return
We monitor returns for abuse and reserve the right to limit returns or exchanges including those with or without proof of purchase.
We also do not assume responsibility for compensation or reimbursement of returned packages that are lost in transit without proof of delivery to FACHIE MARKET™.
*Please know that we do not offer replacements for incorrect addresses or shipments shown as "delivered" in tracking update. If a shipment was sent to an incorrectly entered address, the cost to reship is the recipient’s responsibility.